🛠 Troubleshooting Guide
Quickly find solutions to common issues. Click on an item to expand.
• Ensure your phone/email is correct
• Wait at least 1–2 minutes
• Check spam/junk folder (for email)
• Click "Resend OTP" if available
• Still not working? Contact support below.
• Wait at least 1–2 minutes
• Check spam/junk folder (for email)
• Click "Resend OTP" if available
• Still not working? Contact support below.
Use the "Forgot Password" link on the login page, enter your registered email/phone,
and follow the reset instructions.
• Check if your card/UPI has sufficient balance
• Try another payment method
• Ensure stable internet connection
• If money was deducted but service not activated, contact support with transaction ID.
• Try another payment method
• Ensure stable internet connection
• If money was deducted but service not activated, contact support with transaction ID.
• Clear browser cache & cookies
• Try in incognito/private mode
• Switch network (WiFi ↔ Mobile data)
• Update your browser/app to latest version.
• Try in incognito/private mode
• Switch network (WiFi ↔ Mobile data)
• Update your browser/app to latest version.
Need More Help?
Our support team is here to assist you:
- 📧 Email: care@primepay.co.in
- 📞 Phone: 022-69621014
- 💬 Live Chat: Mon–Sat, 9am–8pm